Last updated: April 15, 2026
The Plan (theplan.travel) is operated from Mexico. Contact: hello@theplan.travel
| Data | Purpose | Legal basis |
|---|---|---|
| Telegram ID + name | User identification | Consent |
| Traveler profile (TravelerDNA) | Personalize recommendations | Consent |
| Trips, itineraries, reservations | Planning and tracking | Service execution |
| Chat messages | Conversation context | Service execution |
| Personal milestones (birthdays, etc.) | Proactive suggestions | Consent |
| Location (only if you share it) | Nearby recommendations | Explicit consent |
| Health data (optional) | Trip emergencies | Explicit consent |
| Email (waitlist) | Product communication | Consent |
To provide the service, we share data with the following categories of providers:
| Category | Purpose | Location |
|---|---|---|
| AI providers | Generation of recommendations and personalized responses | United States, International |
| Cloud infrastructure | Data storage, hosting, cache | United States |
| Messaging platform | User communication interface | International |
We use industry-leading providers with recognized security standards. The specific list of sub-processors is available upon request at hello@theplan.travel.
We do not sell or share your data with advertisers, data brokers, or third parties unrelated to the operation of the service.
Your data may be processed in the United States and other countries where our infrastructure and AI providers operate. These transfers are necessary to deliver the service and are made based on your explicit consent when using The Plan. We ensure our providers maintain adequate data protection standards.
| Data type | Retention |
|---|---|
| Chat session (Redis) | 30 minutes of inactivity |
| Temporary pages | 24 hours |
| Traveler profile | While the account exists |
| Trips and itineraries | While the account exists |
| Reservations | While the account exists |
| Personal milestones | While the account exists |
| Rate limiting data | 24 hours |
| Waitlist email | Until you unsubscribe |
/exportdata in the bot to download all your data in JSON format./deleteaccount to permanently erase all your data. Requires double confirmation./profile to view your profile. Contact hello@theplan.travel for corrections.The Plan is not intended for users under 16. We do not knowingly collect data from minors.
If we make significant changes, we will notify you via Telegram before they take effect.
To exercise your rights or for any privacy inquiry:
Email: hello@theplan.travel
Telegram: @theplan_travel_bot (/privacy command)